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| How do I download?
You can download by clicking the 'click here? or begin HTTP download' button on your order information page You can also use the link in your confirmation email.
Where do I download the file?
You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop, this will be easier for you to install the product once you have completed the download.
What will happen when I download?
Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.
What happens after I download?
After the download has completed, you will need to go to the location that you saved the file and double click on the new icon to start the installation. Contact the vendor?s Technical Support if you require any assistance.
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| I lost my registration information. What do I do?
Most registration information is available in your order confirmation email. If you are not able to locate this email, please submit a request to us, with the Order ID and/or email address that was used in placing the order. We will work with you to locate the order in our database, and resend any applicable registration information.
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| How do I re-download software that I have already purchased?
To re-download software you have already purchased, locate your download link in your order confirmation email. If you purchased a registration key for software, the download will be found at the vendor?s site. If you are not sure what site the software originates from, please use the order lookup form below to locate specific site and contact information for the vendor.
Please Enter the following Information:
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| What if the download stops before it is complete?
Once a download has been interrupted, you will need to redownload the file in its entirety prior to installing your product.
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| What if I want a shipment, but I've already ordered the download?
Unfortunately, we are unable to exchange a downloadable product for a physical product that you have already purchased. Please place a separate order for the physical product.
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| I have finished downloading where do I find it?
The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.
If you know the filename, you can do a search on your computer for it.
Do not rename the file you're downloading, it may cause installation problems.
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| Why do I need to "register" the free download?
Free downloads are provided by software companies for you to try a product before you purchase. These products will have limiting features, such as limited days of free use, allowing you to evaluate the software prior to purchasing it.
These are marketing techniques that are widely used with software companies that utilize the web for distribution, and provide you as a consumer, an advantage. This allows you to know exactly what you are buying, when you purchase the registered version of the program.
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| I cannot find the product that I downloaded from RegNow. What do I do?
The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.
If you know the filename, you can do a search on your computer for it.
Do not rename the file you're downloading, it may cause installation problems.
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| I need to download my product again and my download URL is expired. What do I do?
Please contact us. Once we receive your request, we will review the order and contact you.
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| I have purchased the Extended Download Service, but my download URL is still expired.
When you need to download again, please contact us and we will reset the expiration date for the URL.
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| I used a credit card to place my order, and want to go back to the download link. Where do I go?
Downloadable products are delivered in one of two ways:
- If you were provided with a download link after placing an order, you will be able to find the download by visiting the Order Status Page. On this page you will need to click on the product name. On the next page under delivery information, there will be a link to the download.
- If you downloaded the trial version of the software before registering the software, you will need to download the trial version again. Please visit the software company's webpage to do this.
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