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Your credit card will be charged the same day your purchase has been placed.

The charge will appear on your credit card as the name of the product you have purchased.

We charge applicable sales tax for orders in Colorado, Georgia, Iowa, Illinois, Minnesota, Nebraska, and Utah. Sales tax is automatically computed on both product(s) and shipping costs.

Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%.

We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

If you ordered a physical product, select the option indicating your shipping address is different from your billing address. This will display the recipient information fields where you can enter your shipping address.

No. Your card number should be entered in as a continuous string of numbers.

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any email messages you may have received, as well as the order number from the shopping cart or Order Confirmation Page.

In general, most products are a one time fee. However, for each product the order process may vary and is subject to change at anytime. For detailed information about product pricing, please contact the author of the product directly for the accurate information. Please review the help file of the product, the website where the product was originally downloaded, or where you first heard about the product, to find the correct support contact information.

RegNow processes transactions in USD, EUR, and GBP. We recommend that, if you do not use one of these three currencies, you use an online currency converter to find out the approximate cost in your local currency. Here are a few URL's you can utilize (please note: we cannot guarantee the accuracy of these sites, because they are not associated with our company):

http://www.bank-banque-canada.ca/en/exchange.htm

http://www.x-rates.com/calculator.html

You will receive the receipt you saw online in your email shortly after your order. It may take up to 30 minutes or more depending on your ISP's mail servers. Please keep this email for your records!

Please review the software company's website for these details in addition to the web based ordering pages. RegNow delivers 98% of the products sold in electronic form only. If there is a shipping option available it will be denoted on the ordering pages. If there is no mention of the opportunity to receive a disk/CD, you may expect to receive the product electronically.

When you contact customer service, first determine whether you need support for ordering or downloading software, installing and using it. If you need assistance downloading, installing or using the software, please contact the software company directly. If you require order assistance, please contact us about your order by using our online contact form. You may visit the contact form by click the following link:

RegNow Customer Service

You are purchasing the software from RegNow, and we specialize in providing quick and easy electronic transactions. For all the products listed on this site, we act as a payment gateway for the software vendors that make the respective products.

RegNow does offer ordering options in addition to payment online with a credit card. The offline ordering options we offer include payment by phone (via credit card), mail, fax, wire, and PO (if applicable). Please note that utilizing one of these offline ordering options, you will be required to pay an additional processing fee.

To place an order by mail, fax, wire, and PO (when applicable), use the online form and then choose one of these payment options found in the Payment Method section of the form. Once submitted online, the appropriate information will be provided to you in your web browser to send your payment to us offline.