Due to the automated way that orders are processed and fulfilled, once an order is processed, it cannot be cancelled. If you would like to request a refund, see below.

Each software company offering products through our service has their own return/refund policy. We support all return/refund policies of the software companies that we process orders for. You will need to contact the software company directly (their email address is in the emailed order confirmation) to inquire about their return/refund policy and process.

If you do not have the order confirmation, please contact us. We will be happy to provide you with the software company's contact email address and forward your request.

Once the refund has been processed, it will take about seven to ten business days for the credit to appear on your account. If the credit does not appear, please contact your credit card company, and ask where they have posted the credit information. In many cases, banks will post information later than expected.