Customer Order FAQ

客户订购常见问题

Q: The customer is having ordering difficulties, who should they contact? 问：如果客户订购过程遇到了问题，他们应与谁联系？

A: Please ask the customer to email orders@regnow.com with a brief description of the situation or they can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line). If the customer has an order number then please ask them to include it in their correspondence. 答：请让客户把他们情况的简要描述发邮件到orders@regnow.com，或者拨打电话1-877-353-7297（在美国地区和加拿大的部分地区免费）或1-952-646-5331（国际收费电话）。如果客户有订单号，请让他们在信件中注明其订单号。

Q: The customer is having difficulties using their download link. 问：客户在使用他们的下载链接时遇到困难。

A: Please ask the customer to email orders@regnow.com listing their order number and a brief description of the situation or they can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line). 答：请让客户把他们的订单号和情况简要描述发邮件到orders@regnow.com，或者拨打电话1-877-353-7297（在美国地区和加拿大的部分地区免费）或1-952-646-5331（国际收费电话）。

Q: The customer has not received the product that they ordered. 问：客户仍未收到他们所订购的产品。

A: Please ask the customer to email orders@regnow.com listing their order number and noting that they have not received the product or they can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line). 答：请让客户把他们的订单号发邮件到orders@regnow.com并说明他们仍未收到订购产品，或者拨打电话1-877-353-7297（在美国地区和加拿大部分地区免费）或1-952-646-5331（国际收费电话）。

Q: The customer is requesting technical assistance. 问：客户要求技术支持。

A: Please ask the customer to email the software vendor using the vendor's support email address. The customer should include in their email, their order number and a description of the problem. 答：请让客户发送邮件到软件发行商的邮件支持地址，并在邮件上注明其订单号和问题描述。

Q: The customer would like to request a refund. 问：客户想要求退货。

A: Please ask the customer to email the software vendor using their support email address. The customer should include in their email, their order number and the reason that they are requesting a refund. 答：请让客户发送邮件到软件发行商的邮件支持地址，并在邮件上注上订单号和要求退款的原因。