Order Status Codes
This document will attempt to explain what all the status codes mean and what
action that they mean you should take if any.
- N = New Order
- New orders track visits to your order form which never turned into a finalized transaction.
- W = Awaiting Payment
- With this type of order, a customer has chosen to pay by means other than credit card. This may be via
check, fax, or any other alternate method available on our order forms. An order will remain in this status until we receive
payment via the alternate method chosen by the customer. Once the payment is received in full, the product will be delivered
and the status changed to "C"ompleted.
- I = Billing Page
- This is an order for which the customer has submitted at least some bit of user and order information, and for whatever reason did not continue.
- L = Hold
- Held orders are pending a manual review of order information from our customer service department.
- C = Complete
- This flag means that this order has been completed and at the current time it
is considered to be valid. If you are a vendor that does your own delivery you should
deliver the product for this order. Only orders that have the C flag have been payed
for. If it does not have the C flag you should not deliver the product.
- F = Failed
- This flag means that this order was not completed. This almost always means that
the credit card was not valid for some particular reason. You should not
deliver the product.
- A = Authorizing
- The order is in the process of charging the card. If an order is sitting on this status
code you should consider this to be a failed order and not deliver the product.
- P = Confirmation / Purchase Agreement
- After the user fills out the entry from they are given a confirmation screen which shows what they are
ordering, how much the charge will be, and an agreement stating they are providing us a valid credit card.
When an order is sitting on this status code the order has not been confirmed. I.E. the user
has not clicked on the Accept button on this screen. Again you should not deliver the product.
- R = Refunded
- This means the order has been refunded. Normally, you did this however, Register Now does
sometimes refund orders upon user complaints.
- T = Test Order
- Fairly self explanatory. Any order with this flag set should be ignored. Register Now may run
test transactions from time to time in the process of ensuring that the system is working perfectly. You can also run
test transactions. Please read the documentation on how to run test orders for more information.
- H = Chargeback
- Chargebacks are probably the least understood status code so it is very important that you read this. We use the best
methods that we have available to us to ensure that a transaction is valid before we set it to a completed state. Unfortunately,
fraud does happen and no matter what actions you take you can't always prevent it. A chargeback means
the following course
of action has occured. The owner of the card that the transaction was charged gets their statement (this can take a while).
The person then sees the charge and goes to the bank and says that they didn't authorize that charge.
The bank then requests
evidence from us showing that the cardholder did authorize the charge. We provide that evidence and the bank shows it to the
cardholder. If the cardholder still maintains that they didn't authorize the charge, the bank may issue a chargeback if they feel
that the cardholder is being truthful. The bank then takes the funds back from us and we as a result must do the same. You can prevent many chargebacks by being quick to respond to customer complaints and
issuing refunds when customers request them. We do reserve the right to stop selling for vendors that have too high of a
- B = Batched
- Normally our system processes transactions immediately with the credit card processor. Unfortunately, our connection
to the credit card processor has gone down on occasion. When this occurs all orders are taken and batched to be processed.
Users are given a screen telling them that their order will be processed soon. When the processor comes back up we
immediately process these orders. This is a rare case but the system is designed in such a way that you do not lose
- S = Reprocess
An order can be in the reprocess status for a couple of reasons. The
generic reason is simply that some detail about the order has changed and we
wish to retry the order external of the customer's web browser. An order is
normally in the reprocess status for no more than 15 minutes or so, and
depending on the outcome of the retry attempt it may either complete or fail.
Return to Main Menu