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Please visit our customer order lookup page to find information on orders you have placed with RegNow.
We are able to process tax-free orders only if we receive
proof of tax exemption prior to the order placement taking
place. We are unable to apply the tax exemption to an existing
order. If the order has already been processed, a request
for a refund on the existing order will need to be submitted
to the vendor and a new order will need to be placed.
To process a tax-free order, please fax or mail in a copy
of your tax-exempt certificate to our order center along with
all the order details including payment information. Please
be sure to include your email address on the fax cover sheet
or within the mailed information:
Fax: 1-800-442-3172 (1-952-646-5604 international)
Attn: Tax Exemption
Or Mail To:
RegNow Customer Service
Attn:
Re: Tax Exemption
10380 Bren Road West
Minnetonka, MN 55343
For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
If you ordered a physical product, select the option indicating your shipping address is different from your billing address. This will display the recipient information fields where you can enter your shipping address.
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any email messages you may have received, as well as the order number from the shopping cart or Order Confirmation Page.
In general, most products are a one time fee. However, for each product the order process may vary and is subject to change at anytime. For detailed information about product pricing, please contact the author of the product directly for the accurate information. Please review the help file of the product, the website where the product was originally downloaded, or where you first heard about the product, to find the correct support contact information.
RegNow processes transactions in USD, EUR, and GBP. We recommend that, if you do not use one of these three currencies, you use an online currency converter to find out the approximate cost in your local currency. Here are a few URL's you can utilize (please note: we cannot guarantee the accuracy of these sites, because they are not associated with our company):
You will receive the receipt you saw online in your email shortly after your order. It may take up to 30 minutes or more depending on your ISP's mail servers. Please keep this email for your records!
Please review the software company's website for these details in addition to the web based ordering pages. RegNow delivers 98% of the products sold in electronic form only. If there is a shipping option available it will be denoted on the ordering pages. If there is no mention of the opportunity to receive a disk/CD, you may expect to receive the product electronically.
When you contact customer service, first determine whether you need support for ordering or downloading software, installing and using it. If you need assistance downloading, installing or using the software, please contact the software company directly. If you require order assistance, please contact us about your order by using our online contact form.
You are purchasing the software from RegNow, and we specialize in providing quick and easy electronic transactions. For all the products listed on this site, we act as a payment gateway for the software vendors that make the respective products.
RegNow does offer ordering options in addition to payment
online with a credit card. The offline ordering options we
offer include payment by phone (via credit card), mail, fax,
wire, and PO (if applicable). Please note that utilizing one
of these offline ordering options, you will be required to
pay an additional processing fee.
To place an order by mail, fax, wire, and PO (when
applicable), use the online form and then choose one of these
payment options found in the Payment Method section of the
form. Once submitted online, the appropriate information
will be provided to you in your web browser to send your
payment to us offline.
If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.
RegNow is the ordering center. Unfortunately, we are unable to provide technical help, because we process orders for tens of thousands of products. The software company that owns the product will be able to provide you the technical support that you need. To find their support email, you can look in a few places:
Cookies are placed on your browser for your convenience,
and the Commerce System used is cookie dependent. When
you place an order, information is written onto your hard
drive. The next time you place an order, the system recognizes
who you are and automatically enters your information into
the form.
Because cookies read information on your hard drive, some
think this means they give access to all the information
on your computer. Our commerce system encrypts all cookies
and they cannot be read by any other web page. The cookie
actually contains no personal information, just a unique
identifier for our system to recognize this browser.
No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. This is not the case. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize your browser.
If you're using Internet Explorer 6+, go to the Tools
menu and select Internet Options. Within the Internet Options
window, select the Privacy tab. The default browser setting
is medium, which allows you to accept cookies. To change
this setting, move the slider to determine which setting
you prefer. If your setting has been set to Custom, click
the Advanced button and choose Accept Cookies.
If you're using Internet Explorer 5.x, go to the Tools menu
and select Internet Options. Within the Internet Options
window, select the Security tab. Select Internet, then Custom
Level. Scroll down to Cookies and choose Enable.
If you're using Netscape 7+, go to the Edit menu and select
Preferences. Double-click the Privacy & Security category,
select Cookies. Set your Cookies preferences.
You can download by clicking the 'click here' or begin
HTTP download' button on your order information page You
can also use the link in your confirmation email.
Where do I download the file?
You can download the file anywhere you like, just make
sure that you remember the location where you saved it, and
the name of the file. If you choose Desktop, this will be
easier for you to install the product once you have completed
the download.
What will happen when I download?
Once the download starts, you will see a box pop up with a
status bar, and a percentage that will climb to 100%.
What happens after I download?
After the download has completed, you will need to go to
the location that you saved the file and double click on the
new icon to start the installation. Contact the vendor's
Technical Support if you require any assistance.
Most registration information is available in your order confirmation email. If you are not able to locate this email, please submit a request to us, with the Order ID and/or email address that was used in placing the order. We will work with you to locate the order in our database, and resend any applicable registration information.
To re-download software you have already purchased, locate your download link in your order confirmation email. If you purchased a registration key for software, the download will be found at the vendor's site. If you are not sure what site the software originates from, please use the order lookup page to locate specific site and contact information for the vendor.
Once a download has been interrupted, you will need to redownload the file in its entirety prior to installing your product.
Unfortunately, we are unable to exchange a downloadable product for a physical product that you have already purchased. Please place a separate order for the physical product.
The best way to know where your download saved is to pay
close attention to the "Save As" window at the beginning of
the download process. Once you have clicked the download
button and selected the option to save the file, you will
be given the "Save As" window, which shows you exactly where
your download is being saved to on your computer.
If you know the filename, you can do a search on your computer
for it.
Do not rename the file you're downloading, it may cause
installation problems.
Free downloads are provided by software companies for you
to try a product before you purchase. These products will
have limiting features, such as limited days of free use,
allowing you to evaluate the software prior to purchasing it.
These are marketing techniques that are widely used with
software companies that utilize the web for distribution,
and provide you as a consumer, an advantage. This allows
you to know exactly what you are buying, when you purchase
the registered version of the program.
The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.
If you know the filename, you can do a search on your computer for it.
Do not rename the file you're downloading, it may cause installation problems.
When you need to download again, please contact us and we will reset the expiration date for the URL.
Downloadable products are delivered in one of two ways:
Due to the automated way that orders are processed and fulfilled, once an order is processed, it cannot be cancelled. If you would like to request a refund, see below.
Each software company offering products through our
service has their own return/refund policy. We support all
return/refund policies of the software companies that we
process orders for. You will need to contact the software
company directly (their email address is in the emailed
order confirmation) to inquire about their return/refund
policy and process.
If you do not have the order confirmation, please contact us. We will be happy
to provide you with the software company's contact email
address and forward your request.
Once the refund has been processed, it will take about seven to ten business days for the credit to appear on your account. If the credit does not appear, please contact your credit card company, and ask where they have posted the credit information. In many cases, banks will post information later than expected.
